How long does one of your drum kit service plans take to complete?

Our basic drum kit service will take approximately 1:30 hours to complete and our Pro and VIP services will take approximately 2 hours to complete for a standard five piece kit.

I am unsure of what service plan I need?

No problem, we will assess your kit when we arrive and advise you on which one we feel is right for you depending on our findings.

I can’t find an appointment slot to suit me on your booking page?

If you are unable to find a suitable appointment time on our booking form then please call or email us with your preferred days / times and we will do our very best to accommodate you as soon as we can.

Am I able to book a weekend appointment?

Yes! We do Saturday slots, however please be aware they carry an additional surcharge of £25.

I would like to use your service but I live outside of your working area, can I still use Drum-Plan?

Whilst we try and keep within a certain radius for logistical reasons, If you do live outside of the counties mentioned on our website and would like to use our services, we can arrange a special appointment for you. Please email us with your location and we can send you a quote for your appointment.

Naturally these quotes will be more than our website prices as we have to work in extra travel time and expenses and we will require a deposit.

How do I know when my drum kit needs to be serviced?

There are several indications that your kit could benefit from a service. You may find the drumheads (skins) have started to dent or the coating on the snare drum has worn off considerably, if this is the case we would recommend a service. Also look to see how much dirt and grime has built up between the rim of the drum and the drumhead. With average use we would recommend you have your kit serviced every 12 months to keep it in top condition.

I would like to buy a drum kit but I am concerned about the noise, can anything be done regarding this?

Absolutely! Drum companies have some brilliant products out there that can reduce the sound of an acoustic drum kit considerably without loosing the feel of an acoustic set up, We can supply and install such products for you, please email us for more information

I have a starter drum kit and would like to improve the sound without upgrading to a new kit, is this possible?

Starter kits very rarely come fitted with decent drumheads, by replacing these with a more professional set you can massively enhance the sound of even a basic kit. We have achieved some great results by doing this.

Why should I get my drum kit serviced

Drum kits take a lot of punishment, so naturally over time parts will ware. Drumheads are the number one things you should replace regularly as old worn drumheads won’t sound as good or perform as well as a new set. It’s important to also check the other parts of the kit to makes sure they are functioning as they should

How long does a kit installation take

Installation for a standard five piece drum kit will take approximately 2 hours

What are drumheads?

Drumheads are the technical term for the drum skins. Batter drumheads are the ones facing us which we hit and the resonant drumheads go on the opposite side. You’ll find you won’t have to replace the resonant heads as often as the batter heads, which is why we only replace the resonant drumheads unless we need to.

How can I pay?

You can pay for your kit service or kit installation at your appointment. We have teamed up with Sage Pay to provide safe and secure card payments via our portable card readers which accept all major credit and debit cards.

Alternatively you can pay by cash or bank transfer. If paying by bank transfer please make sure you settle your invoice within 7 days.

I need to cancel my appointment?

If you need to cancel or reschedule your appointment please see your booking confirmation email, details of how to cancel your booking can be found here. Alternatively you can phone or email us directly. Please be aware if you cancel your booking with us within 2 hours of your scheduled appointment start time a cancellation fee will be charged, please see our terms and conditions.

Will I be charged if I forget to cancel my appointment and I’m not in?

Whilst we will do all we can to remind you that you have a booking with us via email reminders, and a personal call to you on the day of your appointment, very occasionally people do still forget. Unfortunately in this situation we have to charge a no show fee, please see our terms and conditions.

Do you charge VAT?

No, we currently don’t charge VAT on our services.